Level 3 Diploma

Business Administration

Awarded by

The Diploma is accredited by TQUK (a well-established and highly regarded Ofqual registered Awarding Organisation).

Course Overview

This Diploma is designed to provide a broader understanding and application of business administration to equip learners who are keen to take up employment in the business sector. Those who are already working in the business sector can also greatly benefit from enhanced knowledge and skills in addition to a gaining recognized qualification.

Assessments

There are two sets of 50 Multiple Choice Questions (“MCQ”) for each Module. Each MCQ session will time-out after one an a half hours. You may re-sit the MCQ if it times-out before you complete it or if you do not achieve a pass. The Diploma is accredited by TQUK (a well-established and highly regarded Ofqual registered Awarding Organisation).

Entry Requirement

Applicants may be admitted on evidence to show they are able to fulfill and benefit from the objectives of the programme and achieve the standards required.

Overall Programme Outcomes

On completion of this programme, learners will be able to:

Develop a range of skills including personal skills, techniques and attributes essential for effective and successful performance.
Communicate with other people in a business environment, clearly, convincingly and persuasively.
Promote a safe, secure, productive and sustainable working environment while working with others within or outside an organization.
Obtain, record, analyse and report on information.
Increase effectiveness in marketing and sales.
Drive success and deliver results by understanding customer behavior and expectations.
Apply sales techniques and processes to achieve the sales and marketing success.
Advance to a higher level qualification or vocational programme.

Programme Structure

The Level 3 Diploma in Business Administration accrues 60 credits over 6 modules. Each module carries 10 credits and are in:

Module 1- Working With Others In A Business Environment
Module 2 – Communicating In A Business Environment
Module 3 – Analyse And Report Data
Module 4 – Fundamentals of Marketing
Module 5 – Understanding Customers
Module 6- Sales Techniques and Processes

Module 1: Working With Others in a Business Environment

Module 1

Working With Others in a Business Environment

On completion of this module, learners will be able to:

Understand how to support an organisation’s overall mission and purpose
Understand how to work as a team to achieve goals and objectives
Understand how to communicate as a team
Understand the contribution of individuals within a team
Understand how to deal with problems and disagreements
Understand the purpose of feedback when working as a team
Be able to work in a team to achieve goals and objectives
Be able to deal with problems in a team
Be able to share feedback on objectives in a team

Module Content includes:

Business Organisation Structure and Functions
Organisational Mission, Vision and Corporate Goals
Organisational Policies and Procedures governing Rules and Regulations, Grievances, Discipline, Ethical Behaviors and Inter department interactions
Characteristics and types of teams
Effective team working
Team dynamics
Team communication including feedback
Resolving and dealing with conflicts

Module 2: Communicating In A Business Environment

Module 2

Communicating In A Business Environment

On completion of this module, learners will be able to:

Understand the purpose of planning communication
Understand how to communicate in writing
Understand how to communicate verbally
Understand the purpose and value of feedback in developing communication skills
Be able to plan communication
Be able to communicate in writing
Be able to communicate verbally
Be able to identify and agree ways of further developing communication skills

Module Content includes:

The Communication Cycle
Communication in organisations
Effectiveness of different types of communication
Effective written communication
Using electronic written communication
Planning and delivering presentations
Effective verbal communication
Non – verbal and body language
Effective Non- verbal communication
Feedback on communication
Planning communication

Module 3: Analyse And Report Data

Module 3

Analyse And Report Data

On completion of this module, learners will be able to:

Module Content includes:

Nature and scope of research and information gathering
Types of research
Sources of information and research
Planning and information gathering processes
Internet information search
Data Analysis
Organising, reporting data and information
Types of reports and presentation styles

Module 4: Marketing Fundamentals

Module 4

Marketing Fundamentals

On completion of this module, learners will be able to:

Understand the role and function of marketing.
Understand what influences customer buying behaviour
Identify both the internal and external marketing environment and how they affect marketing planning
Identify options for gathering relevant marketing information
Know the elements of the marketing mix
Apply and adapt the marketing mix to satisfy customer needs.

Module Content includes:

Definition, Role and Development of Marketing
Types of customers and buying behavior
Marketing Environment scanning including SWOT Analysis and PESTLE Analysis
Gathering Marketing information and intelligence
Market Segmentation and Positioning
Marketing Mix
Adapting Marketing Mix to meet customers’ needs and expectations

Module 5: Understanding Customers

Module 5

Understanding Customers

On completion of this module, learners will be able to:

Module Content includes:

Internal customers and external customers
Customer expectations and satisfaction
Exceeding customer expectations
Responsibilities
Customer service roles
Behaviours
Typical customer service problems
Monitoring and reporting customer service problems

Module 6: Sales Techniques and Processes

Module 6

Sales Techniques and Processes

On completion of this module, learners will be able to:

Module Content includes:

Different roles within buyer decision-making processes
Sales techniques
Different methods of contacting customers
Developing price-based promotions proposal
Methods of measuring and evaluating the success of price-based promotions
Preparing for face to face sales activities
Preparing for telephone sales activities
Identifying a customer’s status
Identifying the nature of competitor behaviour that may affect the outcome of the sales activity
Product and/or service benefits meeting the customer’s wants and needs
Identifying follow-up actions

Esteemed Collaborations for Education Excellence

We are proud to partner with renowned educational institutions, including the London Examinations Board, Brittany Université, and NCC Education. These esteemed partners share our commitment to delivering high-quality education and empowering learners to succeed in today’s competitive world.

Programs

Level 3 Diploma

Business Administration

Awarded by

The Diploma is accredited by TQUK (a well-established and highly regarded Ofqual registered Awarding Organisation).

Course Overview

Assessments

Entry Requirement

Overall Programme Outcomes

Programme Structure

Module 1

Working With Others in a Business Environment

Module 2

Communicating In A Business Environment

Module 3

Analyse And Report Data

Module 4

Marketing Fundamentals

Module 5

Understanding Customers

Module 6

Sales Techniques and Processes

Esteemed Collaborations for Education Excellence

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