Level 4 Extended Diploma

Business Administration

Awarded by

The Diploma is accredited by TQUK (a well-established and highly regarded Ofqual registered Awarding Organisation).

Course Overview

This Extended Diploma in Business Administration is designed to provide a broad understanding of business administration. It should equip learners with the right knowledge, skills and tools to progress careers and/or take up employment in the business sector. Those who are keen to further their education/qualification can progress to the Higher Diploma in Business Administration or gain entry and acceptance into Year 2 of a Bachelor degree in Business and Management.

Assessments

Assessments are based wholly on course work and assignments submitted by learners.

Entry Requirement

Completion of a level 3 qualification or equivalent. Applicants may be admitted on evidence to show they are able to fulfill and benefit from the objectives of the programme and achieve the standards required.

Overall Programme Outcomes

On completion of this programme, learners will be able to:

Demonstrate understanding of foundational management theories, current issues of management, the development of conceptual frameworks to guide its application within organizations operating in an increasingly global and competitive environment.
Demonstrate and apply critical skills to enable an investigation and evaluation of management issues and practices.
Acquire the critical skills of thinking, learning, investigation and examination of information as well as academic writing and business reports.

Programme Structure

The Level 4 Extended Diploma in Business Administration accrues 120 credits over 8 modules.
Each module carries 15 credits and are in:

Module 1: Business Accounting

Module 1

Working With Others in a Business Environment

On completion of this module, learners will be able to:

Understand how to support an organisation’s overall mission and purpose
Understand how to work as a team to achieve goals and objectives
Understand how to communicate as a team
Understand the contribution of individuals within a team
Understand how to deal with problems and disagreements
Understand the purpose of feedback when working as a team
Be able to work in a team to achieve goals and objectives
Be able to deal with problems in a team
Be able to share feedback on objectives in a team

Module Content includes:

Business Organisation Structure and Functions
Organisational Mission, Vision and Corporate Goals
Organisational Policies and Procedures governing Rules and Regulations, Grievances, Discipline, Ethical Behaviors and Inter department interactions
Characteristics and types of teams
Effective team working
Team dynamics
Team communication including feedback
Resolving and dealing with conflicts

Module 2: Business Economics

Module 2

Communicating In A Business Environment

On completion of this module, learners will be able to:

Understand the purpose of planning communication
Understand how to communicate in writing
Understand how to communicate verbally
Understand the purpose and value of feedback in developing communication skills
Be able to plan communication
Be able to communicate in writing
Be able to communicate verbally
Be able to identify and agree ways of further developing communication skills

Module Content includes:

The Communication Cycle
Communication in organisations
Effectiveness of different types of communication
Effective written communication
Using electronic written communication
Planning and delivering presentations
Effective verbal communication
Non – verbal and body language
Effective Non- verbal communication
Feedback on communication
Planning communication

Module 3: Principles of Marketing

Module 3

Analyse And Report Data

On completion of this module, learners will be able to:

Module Content includes:

Nature and scope of research and information gathering
Types of research
Sources of information and research
Planning and information gathering processes
Internet information search
Data Analysis
Organising, reporting data and information
Types of reports and presentation styles

Module 4: Principles of Management

Module 4

Marketing Fundamentals

On completion of this module, learners will be able to:

Understand the role and function of marketing.
Understand what influences customer buying behaviour
Identify both the internal and external marketing environment and how they affect marketing planning
Identify options for gathering relevant marketing information
Know the elements of the marketing mix
Apply and adapt the marketing mix to satisfy customer needs.

Module Content includes:

Definition, Role and Development of Marketing
Types of customers and buying behavior
Marketing Environment scanning including SWOT Analysis and PESTLE Analysis
Gathering Marketing information and intelligence
Market Segmentation and Positioning
Marketing Mix
Adapting Marketing Mix to meet customers’ needs and expectations

Module 5: Business Numeracy and Finance

Module 5

Understanding Customers

On completion of this module, learners will be able to:

Module Content includes:

Internal customers and external customers
Customer expectations and satisfaction
Exceeding customer expectations
Responsibilities
Customer service roles
Behaviours
Typical customer service problems
Monitoring and reporting customer service problems

Module 6: Information Systems in Business

Module 6

Sales Techniques and Processes

On completion of this module, learners will be able to:

Module Content includes:

Different roles within buyer decision-making processes
Sales techniques
Different methods of contacting customers
Developing price-based promotions proposal
Methods of measuring and evaluating the success of price-based promotions
Preparing for face to face sales activities
Preparing for telephone sales activities
Identifying a customer’s status
Identifying the nature of competitor behaviour that may affect the outcome of the sales activity
Product and/or service benefits meeting the customer’s wants and needs
Identifying follow-up actions

Module 7: Business English

Module 6

Sales Techniques and Processes

On completion of this module, learners will be able to:

Module Content includes:

Different roles within buyer decision-making processes
Sales techniques
Different methods of contacting customers
Developing price-based promotions proposal
Methods of measuring and evaluating the success of price-based promotions
Preparing for face to face sales activities
Preparing for telephone sales activities
Identifying a customer’s status
Identifying the nature of competitor behaviour that may affect the outcome of the sales activity
Product and/or service benefits meeting the customer’s wants and needs
Identifying follow-up actions

Module 8: Business Law

Module 6

Sales Techniques and Processes

On completion of this module, learners will be able to:

Module Content includes:

Different roles within buyer decision-making processes
Sales techniques
Different methods of contacting customers
Developing price-based promotions proposal
Methods of measuring and evaluating the success of price-based promotions
Preparing for face to face sales activities
Preparing for telephone sales activities
Identifying a customer’s status
Identifying the nature of competitor behaviour that may affect the outcome of the sales activity
Product and/or service benefits meeting the customer’s wants and needs
Identifying follow-up actions

Esteemed Collaborations for Education Excellence

We are proud to partner with renowned educational institutions, including the London Examinations Board, Brittany Université, and NCC Education. These esteemed partners share our commitment to delivering high-quality education and empowering learners to succeed in today’s competitive world.

Programs